Can the help assistant change things in my account?

No. The assistant can read your account to explain your listings and orders, but it cannot make changes. To alter anything, contact our team by email.

What should I do if the assistant can't answer my question?

Use the help button to send a request to our team. Include your question and any details that might help, and we'll get back to you by email with a ticket number.

When can I reach someone on the team?

We answer emails during Mon-Fri 08:00-20:00 UTC. Send your request from the help button, /contact, or launch@zinndigital.com.

How do I get help on Product Debuts?

Find answers using our help assistant, or contact our team by email during office hours.

Updated 3 October 2026

Search and ask on any page

Select the help button wherever you are on the site. You can search through these articles, put a question to our AI assistant, or file a request that goes to our team.

When you're logged in, the assistant has access to your account details—your listings, orders, invoices, claims and notices—so it can give you specific answers about what's happening with your submissions or purchases. It won't alter anything in your account, and it will never ask you for a password or card details.

Reach our team

File a request via the help button or head to /contact. We'll send you a ticket number by email and reply the same way; just reply to that message if you need to add more information.

You can also email launch@zinndigital.com directly.

Our team answers during Mon-Fri 08:00-20:00 UTC.

About this site

Product Debuts is run by Zinn Digital® Ltd, registered in the United Kingdom.

Questions people ask

Can the help assistant change things in my account?: No. The assistant can read your account to explain your listings and orders, but it cannot make changes. To alter anything, contact our team by email.
What should I do if the assistant can't answer my question?: Use the help button to send a request to our team. Include your question and any details that might help, and we'll get back to you by email with a ticket number.
When can I reach someone on the team?: We answer emails during Mon-Fri 08:00-20:00 UTC. Send your request from the help button, /contact, or launch@zinndigital.com.